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Covid-19 Customer Updates and Travel Advice
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What safety information should I be aware of prior to travel?


Strict travel restrictions  remain in place as part of the Scottish Government COVID protection levels and for those in Level 4 areas, these include guidance to stay at home - except for essential purposes.  

We are working closely with Transport Scotland and Scottish Government, and we ask that all of our customers travel for essential purposes only. For more details visit the  gov.scot  website or use the  postcode checker , to find out more about the restrictions that apply in your area.

If you are travelling with us,  it must be for essential reasons only , and it is critical that you follow our safer travel measures. We have set these out below. Please read through to help you prepare for your essential journey and help ensure we keep each other and the islands we love safe. Many of our procedures have changed and some requirements - including the wearing of face coverings on public transport unless exempt, are now law.

Don't travel on the ferry, and stay at home if you feel unwell or, if anyone in your household is experiencing coronavirus symptoms.

If you require to be tested for Covid-19 and live on an island, please request a home testing kit or visit the local island testing facility, if this is available. If you live on the mainland, please arrange to visit a mainland testing centre or request a home testing kit .

Before you travel:

  • Please watch our short Safer Travel film which will help familiarise you with the safety measures we all have a responsibility to take prior to, during and after travel.

  • Don't travel if you or anyone in your household is experiencing Covid-19 symptoms, or if you are self-isolating.

  • Follow the national guidelines and local measures in the area you are travelling from/to as well as travel guidance, and only travel where it permits you to do so.

  • Plan ahead as much as possible and be prepared.

    • When travelling on our bookable┬ároutes, we strongly advise all passengers to book ahead.

    • Please check and adhere to the check-in times for your route. You'll find them on your tickets or on the timetable for your route. 

    • When travelling on our 'turn up and go' routes, plan ahead as your first choice of sailing may not always be available. There may also be an extended wait time for your journey. 

    • Please book online where possible. Reducing face to face contact is one way of helping to keep one another safe.
      Buy Tickets

    • For the same reason, please select 'print at home tickets' and bring them with you.

    • Pets travel for free. Foot passengers who wish to travel with a pet will need a zero-value pet ticket, which are subject to availability. Please complete our online form. If you are a vehicle passenger and wish to travel with your pet, we request that your pet remains in your vehicle during the crossing. Pets which remain in vehicles will not require a pet ticket. Ferries can be unfamiliar places for some pets - please familiarise yourself with our pet travel guidance prior to travel.

  • Don't travel without confirming any required accommodation at your destination.

  • Wash your hands regularly - particularly before, during and after travel.

At the port

  • On public transport, you must by law wear a face covering, unless you are exempt. 

  • Always comply with physical distancing guidelines and guidelines around meeting others. The signage and space for everyone to do so is in place. As individuals, we each have the responsibility to follow the safety measures in place and ensure that we maintain a safe distance from others - both passengers and crew.

  • Wash your hands before, during and after travel.

  • Where you need to pay, please do so using a contactless method. We accept MasterCard, Visa, Apple, Google and Samsung pay. American Express is no longer accepted. 

  • Follow our signage, and the advice of our staff at the port and on board the vessels.

During your sailing                

  • On public transport, you must by law wear a face covering, unless you are exempt. 

  • Wash your hands regularly - particularly before, during and after travel.

  • Always observe physical distancing guidelines. The signage and space for everyone to do so is in place. As individuals, we each have the responsibility to ensure that we maintain a safe distance from others - both passengers and crew.

  • Follow our signage, and the advice of our staff on board the vessels.

  • On some of our routes, you will be asked to remain in your vehicle during the crossing. 

  • Some of our shop and food and beverage outlets are currently closed, as well as our children's play areas. Please plan ahead, particularly for longer journeys. Find out which routes are offering a reduced food and drink offer.

Read our FAQs for more information on travelling safely. Here's a summary of the 7 Safer Travel Rules you need to follow when travelling with us, for essential purposes only:

1. Don't travel if you feel unwell or self isolating 

2. Plan ahead and be prepared 

3. Wear a face covering unless exempt

4. Wash hands regularly 

5. Pay using contactless methods 

6. Observe physical distancing 

7. Follow guidance and listen to staff 

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