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Are customers affected by disruptions eligible for compensation?


Compensation is not available for weather-related disruptions or other disruptions over which we have no control, but legislation sets out levels of compensation for cancellations due to technical breakdowns. 

Please visit our Passenger Rights section to find out what you may be entitled to.

Claim Form

If you wish to make a claim, complete our online Passenger Rights Claim Form  within 2 months of the date of the disrupted journey.

Please note
If you've already submitted an Passenger Rights Claim and received an acknowledgement, there is no need to contact us regarding this claim. We are currently dealing with a back log and will respond to you as soon as we can. We would like to thank you for your patience.


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