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FAQs

Tickets and Reservations

Frequently Asked Questions about making a reservation - including online bookings, payment, ticket validity and refunds.

List for Tickets and Reservations

Updates to our booking and ticketing system

Updates to our booking and ticketing system: Find out more

When do I pay for travel?

When do I pay for travel?: Find out more

What payment methods do you accept?

What payment methods do you accept?: Find out more

Where can I purchase my ferry tickets?

Where can I purchase my ferry tickets?: Find out more

What routes can I make a reservation for?

What routes can I make a reservation for?: Find out more

Will I receive confirmation of my booking?

Will I receive confirmation of my booking? : Find out more

I have made my reservation but cannot see my eTicket in my inbox?

I have made my reservation but cannot see my eTicket in my inbox? : Find out more

Do I need a ticket for my pet?

Do I need a ticket for my pet?: Find out more

I have a vehicle, do I need to make a reservation?

I have a vehicle, do I need to make a reservation?: Find out more

I am travelling in a hire car and don't have the car details, can I book online?

I am travelling in a hire car and don't have the car details, can I book online?: Find out more

Can I make a reservation for more than one vehicle on one booking?

Can I make a reservation for more than one vehicle on one booking? : Find out more

Do I need to make a reservation for my motorcycle?

Do I need to make a reservation for my motorcycle?: Find out more

How do you charge for vehicles?

How do you charge for vehicles?: Find out more

Where can I find your coach and mini-bus rates?

Where can I find your coach and mini-bus rates?: Find out more

I'm a foot passenger, do I need to make a reservation?

I'm a foot passenger, do I need to make a reservation?: Find out more

Do children travel for free?

Do children travel for free? : Find out more

Is your Mallaig - Small Isles service bookable?

Is your Mallaig - Small Isles service bookable? : Find out more

Why are you no longer offering a non-landing cruise ticket for Mallaig to the Small Isles?

Why are you no longer offering a non-landing cruise ticket for Mallaig to the Small Isles? : Find out more

Do you offer discounts for over 60s?

Do you offer discounts for over 60s?: Find out more

Do you offer discounts for vehicles of Blue Badge Holders?

Do you offer discounts for vehicles of Blue Badge Holders?: Find out more

How are payments from customers travelling as patients with NHS Highland changing - and what do I need to know?

How are payments from customers travelling as patients with NHS Highland changing - and what do I need to know? : Find out more

Do you offer a discount for large groups?

Do you offer a discount for large groups?: Find out more

Do I need to pay for my bicycle?

Do I need to pay for my bicycle?: Find out more

How do I board the ferry with my bicycle?

How do I board the ferry with my bicycle?: Find out more

Can I take my kayak, canoe, surfboard or paddleboard on the ferry?

Can I take my kayak, canoe, surfboard or paddleboard on the ferry? : Find out more

Can I travel with a roof rack or bicycle rack on my car?

Can I travel with a roof rack or bicycle rack on my car?: Find out more

Which browsers are compatible with your online booking process?

Which browsers are compatible with your online booking process?: Find out more

Can I buy an island hopping ticket online?

Can I buy an island hopping ticket online? : Find out more

Why do I have to complete passenger registration on certain routes?

Why do I have to complete passenger registration on certain routes?: Find out more

How long are my tickets valid for?

How long are my tickets valid for?: Find out more

Can I buy and use gift vouchers?

Can I buy and use gift vouchers?: Find out more

What should I do if my online payment isn't accepted?

What should I do if my online payment isn't accepted?: Find out more

How do I amend the details of my booking?

How do I amend the details of my booking?: Find out more

I am travelling in a different car from my booking, do I need to let you know?

I am travelling in a different car from my booking, do I need to let you know?: Find out more

Do I need to print/receive my tickets in advance?

Do I need to print/receive my tickets in advance?: Find out more

I've lost my booking reference number. What do I do?

I've lost my booking reference number. What do I do?: Find out more

Can I get a refund for my ticket?

Can I get a refund for my ticket?: Find out more

What happens if I lose my ticket?

What happens if I lose my ticket?: Find out more

How do I cancel my reservation?

How do I cancel my reservation?: Find out more

I have a question that's not answered here. What should I do?

I have a question that's not answered here. What should I do?: Find out more

Free travel Initiative for Ukrainian refugees

Free travel Initiative for Ukrainian refugees : Find out more

How does the queue-it process on your website work?

How does the queue-it process on your website work?: Find out more

I use my bank/credit card for purchasing my ferry tickets online. How might the latest changes to Multi Factor Payment Authentication affect my next purchase?

I use my bank/credit card for purchasing my ferry tickets online. How might the latest changes to Multi Factor Payment Authentication affect my next purchase? : Find out more

Have your multi-journey tickets changed?

Have your multi-journey tickets changed? : Find out more

Have your one-month season tickets changed?

Have your one-month season tickets changed? : Find out more

Refund Request

Refund Request: Find out more

I missed my sailing - what happens now?

I missed my sailing - what happens now?: Find out more

Foot passenger refunds and amendments

Foot passenger refunds and amendments: Find out more

I'm making a reservation online. There are no vehicle tickets - spaces left. Can I book as a foot passenger online?

I'm making a reservation online. There are no vehicle tickets - spaces left. Can I book as a foot passenger online?: Find out more

I'm travelling as a foot passenger. Up to what point, prior to sailing, are tickets available to buy online

I'm travelling as a foot passenger. Up to what point, prior to sailing, are tickets available to buy online: Find out more